Contractual agreement governing software licensing, account security, usage quotas, and enterprise SaaS platform SLA commitments.
Subject to plan payment and compliance, Aveda Technologies grants the customer a non-exclusive, non-transferable, limited right to access and use the subscribed SaaS platform during the subscription term.
The customer is solely responsible for maintaining credential security, user roles, access permissions, and all activities conducted through its organizational account.
SaaS plans may specify usage caps regarding API calls, storage volume, active user accounts, WhatsApp/email messages, or AI execution tokens. Exceeding plan quotas requires plan upgrades.
The customer retains full ownership of business data uploaded into the SaaS platform. Aveda Technologies processes customer data solely to provide, maintain, and support the SaaS services.
We target high availability for our SaaS infrastructure. Maintenance windows are scheduled during low-traffic periods with advance system notifications where feasible.
Upon contract termination, customers may request a data export within 30 days prior to permanent data purging in accordance with data retention regulations.
Our legal & privacy compliance team is here to assist you.